Pre-register

Support

Email [email protected] and a person on the team answers. Include your Player ID from Settings, then Account, so we can find your account fast.

How do I keep my progress on a new phone?

Open Settings, then Account, and add your email. On the new phone, open the same screen and sign in with that email. We send you a 6-digit code, and your progress, bases and cosmetics come with you.

I lost my progress. Can you get it back?

If you added your email, sign in with it on any phone and everything returns. Progress on a guest account stays with the phone it was made on, which is why adding your email keeps it safe. If something still looks wrong, email [email protected] with your Player ID from Settings, then Account.

How do I delete my account?

In the game, open Settings, then Account, then Delete account. Your account, progress, bases and cloud save are deleted right away. If your account has an email, you can also email [email protected] from that address and we will delete it for you.

How do I report or block a player?

Tap their name on a leaderboard, in a clan list or after a match, then choose Report or Block. A blocked player is never matched with you again.

How do refunds work?

Primal Siege is a one-time purchase through the App Store or Google Play, so they handle refunds. On iPhone, request one at reportaproblem.apple.com. On Android, request one from your Google Play order history, and if Google Play can't help, email [email protected].

Is there anything to buy after the game itself?

Not today. You pay $7.99 once, and cosmetics are earned by playing. Nothing anyone can buy will ever change a single stat in a fight.

The game says I need to update. Why?

Online play needs everyone on a version that plays by the same rules. Update from the App Store or Google Play. Single-player modes keep working until you do.

Who can play?

Primal Siege is for players 13 and older.